Privacy Policy for Celestix Communications

Last Updated: July 22, 2025

At Celestix Communications, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. We adhere to the highest standards of data protection, including compliance with the Health Insurance Portability and Accountability Act (HIPAA) for all protected health information (PHI).

1. Information We Collect

We may collect various types of information from and about users of our Services, including:

• Personal Information: Information that can be used to identify you directly or indirectly, such as your name, email address, phone number, organization name, and professional title. For healthcare clients, this may include Protected Health Information (PHI) as defined by HIPAA, which is handled with the utmost care and in accordance with a Business Associate Agreement (BAA).
• Usage Data: Information about how you access and use our website, such as your IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Services and hold certain information.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our Services.
• To respond to your inquiries and provide customer support.
• To process transactions and manage your accounts.
• To send you updates, newsletters, marketing communications, and other information related to our Services, where you have consented to receive them.
• To monitor and analyze usage and trends to improve your experience.
• To detect, prevent, and address technical issues or security incidents.
• To comply with legal obligations and enforce our agreements.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf and require access to such information to carry out their work. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
• HIPAA-Specific Sharing: For PHI, sharing is strictly limited to purposes permitted by HIPAA and outlined in our Business Associate Agreements.

4. Data Security

We implement a variety of security measures designed to protect the integrity and confidentiality of your personal information, including PHI. These measures include:

• Encryption of data in transit and at rest.
• Access controls and authentication procedures.
• Regular security audits and vulnerability assessments.
• Employee training on data privacy and security best practices.

Despite our efforts, no security system is impenetrable, and we cannot guarantee the absolute security of your information. We will notify you in accordance with applicable laws if a data breach occurs.

5. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: The right to request that we erase your personal data, under certain conditions.
• Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
• Object to Processing: The right to object to our processing of your personal data, under certain conditions.
• Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Services may become inaccessible or not function properly.

7. Links to Other Websites

Our Services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: support@name.com
• By phone: (415) 755-7890
• By mail: 321 Data Drive, Cloud City, WA 67890